Processing is any handling of personal data, regardless of the means and procedures used, in particular the procurement, storage, retention, use, modification, disclosure, archiving, deletion or destruction of data.

This is the transmission or disclosure of personal data, e.g. publication or disclosure to a third party.

If you have any questions or concerns about the protection of your data by us, you can contact us at any time by e-mail at info@ferien-vacances.ch. Responsible for the data processing that takes place via this website is:

Ferien Vacances Leukerbad
VesselkaHanss
Untere Zellstrasse 17
3970 Salgesch

We may change this privacy policy at any time. The changes will be published on en.ferien-vacances.ch, you will not be informed separately.

First and foremost, we process personal data that you transmit to us or that we collect when operating our website. We may also receive personal data about you from third parties. This may include the following categories:

• Personal master data (name, address, date of birth, etc.);
• Contact details (cell phone number, e-mail address, etc.);
• Financial data (e.g. account details);
• Online identifiers (e.g. cookie identifiers, IP addresses);
• Location and traffic data;
• Sound and image recordings;
• particularly sensitive data (e.g. biometric data or information about your health).

We process your data in good faith and in accordance with the purposes set out in this privacy policy. In doing so, we ensure transparent and proportionate processing.

If, in exceptional cases, we are unable to comply with these principles, the data processing may still be lawful because there is a justification. In particular, the following grounds for justification may apply:

• Your consent;
• the performance of a contract or pre-contractual measures;
• our legitimate interests, unless your interests prevail.

If you have given us your consent to process your personal data for specific purposes, we will process your data within the scope of this consent, unless we have another justification.

You can revoke your consent at any time by sending an e-mail to the address given in the legal notice. Data processing that has already taken place is not affected by this.

a. Principle
We may need to use the services of third parties or affiliated companies and commission them to process your data (so-called processors). The categories of recipients are as follows:

• Accounting, fiduciary and auditing company;
• Consulting companies (legal advice, taxes, etc.);
• IT service provider (web hosting, support, cloud services, website design, etc.);
• payment service providers (only with your prior consent);
• Providers of tracking, conversion and advertising services (only with your prior consent).

We ensure that data is only passed on with your express consent, provided that this does not involve commissioned data processing. We also ensure that these third parties and our affiliated companies comply with data protection requirements and treat your personal data confidentially.

We may also be obliged to disclose your personal data to authorities.

b. Disclosure to partners and cooperation companies
We sometimes work together with various companies and partners who place their offers on our website. It is recognizable for you that it is a third-party offer (marked as “advertising”).

If you take advantage of such an offer, we will transfer your personal data to the relevant partner or cooperation company (e.g. name, function, communication, etc.) whose offer you wish to take advantage of, provided you have given your express prior consent. These partners and cooperation companies are independently responsible for the personal data they receive. Once the data has been transmitted, the data protection provisions of the respective partner apply.

c. Visiting our social media channels
We have embedded links to our social media channels on our website. This is visible to you in each case (typically via corresponding icons). If you click on the icons, you will be redirected to our social media channels.

In this case, the social media providers will learn that you have accessed their platform from our website. The social media providers can use the data collected in this way for their own purposes. We would like to point out that we have no knowledge of the content of the transmitted data or its use by the providers.

d. Transfer abroad
Under certain circumstances, your personal data may be transferred to companies abroad as part of order processing. These companies are obliged to protect data to the same extent as we are. The transfer may take place worldwide.

If the level of data protection does not correspond to that in Switzerland, we carry out a prior risk assessment and contractually ensure that the same level of protection is guaranteed as in Switzerland (e.g. by means of the new standard contractual clauses of the EU Commission or other legally prescribed measures). If our risk assessment is negative, we will take additional technical measures to protect your data. You can access the EU Commission’s standard contractual clauses at the following link Link.

We only store personal data for as long as is necessary to fulfill the individual purposes for which the data was collected.

Data that we store when you visit our website is stored for twelve months. An exception applies to analysis and tracking data, which may be stored for longer.

We store contract data for longer, as we are obliged to do so by law. In particular, we must store business communications, concluded contracts and accounting documents for up to 10 years. If we no longer need such data from you to perform the services, the data will be blocked and we will only use it for accounting and tax purposes.

We will keep your data secure and take all reasonable steps to protect your data from loss, access, misuse or alteration.

Our contractual partners and employees who have access to your data are obliged to comply with data protection regulations. In some cases it will be necessary for us to pass on your inquiries to companies associated with us. Your data will also be treated confidentially in these cases.

Within our website, we use the SSL (Secure Socket Layer) method in conjunction with the highest level of encryption supported by your browser.

a. Right to information
You can request information about the data we have stored about you at any time. Please send your request for information together with proof of identity to hfi25535@zslsz.com to send.

You also have the right to receive your data in a commonly used file format if we process your data automatically, and if

• you have given your consent to the processing of this data; or
• you have disclosed data in connection with the conclusion or processing of a contract.

We may restrict or refuse to provide information or data if this conflicts with our legal obligations, our own legitimate interests, public interests or the interests of a third party.

The processing of your application is subject to the statutory processing period of 30 days. However, we may extend this period due to a high volume of requests, for legal or technical reasons or because we need more detailed information from you. You will be informed of the extension in good time, at least in text form.

b. Deletion and correction
You can request the deletion or correction of your data at any time. We may reject the request if statutory provisions oblige us to store the data for a longer period or to store it unchanged, or if your request conflicts with a legal requirement.

Please note that exercising your rights may be in conflict with contractual agreements and may have corresponding effects on the performance of the contract (e.g. premature termination of the contract or cost consequences).

c. Legal recourse
If you are affected by the processing of personal data, you have the right to enforce your rights in court or to file a complaint with the competent supervisory authority. The competent supervisory authority in Switzerland is the Federal Data Protection and Information Commissioner: https://www.edoeb.admin.ch.

What information do we receive and how do we use it?
When you visit en.ferien-vacances.ch, certain data is automatically stored on our servers or on servers of services and products that we purchase and/or have installed for the purposes of system administration, for statistical or backup purposes or for tracking purposes. These are

• the name of your Internet service provider;
• Your IP address (under certain circumstances);
• the version of your browser software;
• the operating system of the computer used to access the URL;
• the date and time of access;
• the website from which you are visiting URL;
• the search terms you used to find URL.

Why are we allowed to process this data?
This data cannot be assigned to a specific person and is not merged with other data sources. The log files are stored in order to guarantee the functionality of the website and to ensure the security of our information technology systems. This is our legitimate interest.

How can you prevent data collection?
The data is only stored for as long as is necessary to achieve the purpose for which it was collected. Accordingly, the data is deleted at the end of each session. The storage of log files is absolutely necessary for the operation of the website; you therefore have no option to object to this.

How do tracking pixels work?
We may use tracking pixels on our website. Tracking pixels are also known as web beacons. Tracking pixels – including those from third parties whose services we use – are small, usually invisible images that are automatically retrieved when you visit our website. Tracking pixels can be used to collect the same information as server log files. We use them for the same purposes as log files – you cannot prevent data collection.

In some cases, your personal data is processed automatically in order to evaluate certain personal aspects.

We use such evaluations in particular to provide you with targeted information and advice about certain services or products from us. For this purpose, we use evaluation tools that enable us to communicate in line with your needs and take appropriate advertising measures, including market and opinion research.

e-mail
What information do we receive and how do we use it?
You have the option of contacting us by e-mail. If you contact us by e-mail, the following data will be processed:

• E-mail address;
• Content, subject and date of your e-mail;
• contact details provided by you (e.g. name, telephone number if applicable, address).

Why are we allowed to process this data?
Your details will be stored by us for the purpose of processing the request and in the event of follow-up questions. Pre-contractual measures or our legitimate interests in processing the request serve as justification.

Security notice
We would like to point out that e-mails can be read or changed without authorization or detection during transmission. The spam filter can reject emails if they have been identified as spam by certain characteristics.

How does success and reach measurement work?
Our notifications and messages may contain web links or tracking pixels that record whether an individual message has been opened and which web links have been clicked on. Such web links and tracking pixels can also record the use of notifications and messages on a personal basis.

Why are we allowed to process this data?
We require this statistical recording of usage for measuring success and reach in order to be able to offer notifications and messages based on the needs and reading habits of the recipients in an effective, user-friendly, permanent, secure and reliable manner.

How do cookies work?
Our website uses cookies. Cookies are data records that are stored on the operating system of your device with the help of the browser when you visit our website. Cookies do not cause any damage to your computer and do not contain viruses.

What information do we receive and how do we use it?
Most of the cookies we use are so-called “session cookies”. They are automatically deleted at the end of your visit. Other cookies remain stored on your end device until you delete them. These cookies enable us to recognize your browser on your next visit. This allows us to save certain settings (such as language settings or location information) so that you do not have to re-enter them when you visit the website again.

Why are we allowed to use cookies?
We use cookies so that we can make our website more user-friendly, effective and secure. The use of cookies and the processing of your data in this regard is based on our legitimate interests in the aforementioned purposes

How can you prevent data collection via cookies?
The cookies are stored on your computer. You therefore have full control over the use of cookies. You can delete them completely or deactivate or restrict their transmission by changing the settings in your browser. If you deactivate cookies for our website, you may no longer be able to use all the functions of the website to their full extent.

functions of the website can be used to their full extent.

 

 

GTC

Important information and booking conditions

Payment options and transaction fees:

1 TWINT and credit card Payments via TWINT or credit card are subject to a transaction fee of 1.7% of the total amount. This fee is automatically added to the invoice amount.

2. PayPal When paying via PayPal, a transaction fee of 3% of the total amount is charged. This is also automatically added to the invoice amount.

3. advance payment (prepayment) If advance payment is selected, the invoice amount must be paid in full within 10 calendar days of booking. If payment is not made on time, the booking will be automatically canceled and the booked period will no longer be blocked.

Before the start of the rental period:

If the full rental amount has not been received by the landlord within 10 days of booking, the booking will be canceled without further notice and without any obligation to pay compensation to the tenant. The rental property will be available for rent again.

Before arrival:

In order to be able to create the obligatory guest cards, we need from you: → full names and dates of birth of all arriving guests. (See privacy policy) Please send us this information at least 7 days before arrival to info@ferien vacances.ch. Thank you very much! The advantages of the guest cards can be found here: https://www.leukerbad.ch/guestcard We will contact you by e-mail or Whatsapp with the guest cards and check-in information at least 3 days before your arrival. (For last minute bookings as soon as possible)

During your stay:

If you have any questions, queries, defects or unforeseen events, please contact us by email at info@ferien-vacances.ch. We are usually available on weekdays from 08:00-17:00. (Exact time regulations can be found in the section below) Ferien-Vacances GmbH assumes no liability for damage to cars, persons or objects that may occur in the garages or parking lots. A garage or parking space rental does not automatically insure you and your car.

On departure:

The rented property must be returned on time in a tidy condition with a complete inventory. Tenants are liable for damages caused by them.

Tenants are liable to pay compensation for any damage that is not reported by the tenant and makes subsequent rental impossible.

Please wash the dishes and dry them in the cupboards. Remove the bed linen from the beds and put them in the bathroom together with the towels.

The waste must be carefully separated into recycling and residual waste (in orange, regional recycling bags) and disposed of properly.

Ferien-Vacances GmbH accepts no liability for forgotten items. They will only be forwarded on express request and the costs for this will be charged to the tenant.

Cancellation and premature return of the rental property

The tenant may cancel the booking at any time under the following conditions:

• up to 60 days before arrival: CHF 200.00 processing fee
• 60 to 40 days before arrival: 60% of the rental price
• 40 to 0 days before arrival, no-show: 100% of the rental price

The date of receipt of the written notification by the landlord in the form of an e-mail or letter, on working days from 08:00 – 17:00 (the next working day applies if the notification arrives after 17:00 and at weekends. Public holidays: the public holiday regulations and time zone at the lessor’s registered office apply). Cancellations via WhatsApp, SMS or voice messages are invalid and will not be considered.

Substitute tenant:

The tenant has the right to propose a replacement tenant. This tenant must be reasonable for the landlord and solvent. He/she enters into the booking contract under the existing conditions. The tenant and substitute tenant are jointly and severally liable for the rental amount. In the event of premature return of the rental property or termination of the rental, the entire rental amount including ancillary costs shall remain due.

The tenant has the right to prove that the landlord was able to sublet the property or achieve savings.

The landlord is not obliged to actively seek a replacement tenant either in the event of cancellation of the rental agreement or in the event of premature return of the rental property or termination of the rental agreement.

The tenant is responsible for taking out cancellation insurance.

By submitting the booking form, you accept the above booking conditions.

We grant a withdrawal period of 24 hours from the time of booking.

 

Ferien-Vacances GmbH

Untere Zellstrasse 17

CH-3970 Salgesch

info@ferien-vacances.ch